Community
Free
Open-source self-host. No Pro key.
Best for: Voice AI · CPaaS · CC (≤5 agents eval)
- Verbara Sdk (MIT) — full base SDK
- Self-host Platform + Web (Apache 2.0)
- No Pro features
- Community support (GitHub issues)
Pick the tier that matches how you operate.
Free to evaluate. Self-host with a license when you ship. Managed when you would rather not run it.
Any tier serves any use-case — the difference is scale, multi-tenant, and SLA.
Free · evaluators · OSS users
Pro Developer
For evaluatorsFree
All Pro features in WarnOnly mode. Auto-issued.
Best for: Any use-case under 30-day evaluation
- All Pro features unlocked
- ≤5 agents · ≤1 node
- 30-day rolling, free renewal
- WarnOnly (never blocks)
Self-host · pay-once-per-year
Pro Self-Host Startup
$5,000 / yr
Restricted feature set. For your own operation, not for serving third-party clients.
Best for: Your own operation
- Cluster, Dialer, EventStore, Routing, Realtime
- Single-tenant only
- ≤25 licensed agents · 1 cluster
- Email support 48h SLA
Pro Self-Host Business
Most popularfrom $25,500 / yr · 50 licensed agents
All Pro features. Multi-tenant. Multi-cluster.
Best for: Multi-tenant CC · Omnichannel · Production Voice AI
- All Pro features (incl. AgentAssist, CallAnalytics)
- Multi-tenant isolation
- ≤500 licensed agents per deployment · multi-cluster
- Email + Slack 24h SLA
White-label / OEM
Tier 2 bands ×1.6 · $60,000 / yr minimum
Self-host. Branding removal. No rev share.
Best for: White-label CPaaS · Vertical resellers
- Tier 4 features +
- Custom theming + branding removal
- Reseller agreement
- Tier-2 partner support
Managed SaaS · contact sales
SaaS Business
$99 / agent / mo
Hosted by Verbara. 99.5% SLA.
Best for: Hosted CC · Hosted Voice AI
- All Tier 2 features, hosted
- 99.5% SLA, business-hours support
- Basic SAML
- Mid-market (50–500 agents)
SaaS Enterprise
$249 / agent / mo
24/7 support. 99.9% SLA. Dedicated CSM.
Best for: Enterprise CC · Compliance-grade voice
- Tier 3 features +
- 99.9% SLA, 24/7 support, dedicated CSM
- SAML, IP allowlist, SOC2/HIPAA/PCI reports
- Custom SLA
Compare features
Every feature, every tier — no asterisks.
| Community Free | Pro Developer Free | Pro Self-Host Startup $5,000 / yr | Pro Self-Host Business from $25,500 / yr · 50 licensed agents | SaaS Business $99 / agent / mo | SaaS Enterprise $249 / agent / mo | White-label / OEM Tier 2 bands ×1.6 · $60,000 / yr minimum | |
|---|---|---|---|---|---|---|---|
| Best for | Voice AI · CPaaS · CC (≤5 agents eval) | Any use-case under 30-day evaluation | Your own operation | Multi-tenant CC · Omnichannel · Production Voice AI | Hosted CC · Hosted Voice AI | Enterprise CC · Compliance-grade voice | White-label CPaaS · Vertical resellers |
| SDK + Platform open-source | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Supply-chain verification | ✓ cosign | ✓ cosign | ✓ +digest | ✓ +digest | ✓ +digest | ✓ +digest | ✓ +digest |
| Pro feature set | — | warn | partial | full | full | full | full |
| Multi-tenant | — | — | — | ✓ | ✓ | ✓ | ✓ |
| Clustering / multi-cluster | — | — | — | ✓ | ✓ | ✓ | ✓ |
| Hosted by Verbara | — | — | — | — | ✓ | ✓ | ✓ |
| SLA | — | — | — | — | 99.5% | 99.9% | custom |
| Support | community | community | email + Slack | biz hours | 24/7 + CSM | dedicated | |
| Max licensed agents | ∞ | 5 | 25 | 500 | ∞ | ∞ | 500 |
| Audit log retention | self | self | 90 d | 1 y | 1 y | 7 y | custom |
| White-label / OEM rights | — | — | — | — | — | — | ✓ |
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Up, anytime; down, at renewal. Features adjust to match the tier change, and data and config persist. On self-host, moving into the next licensed-agent band never blocks the operation: we invoice the difference prorated to renewal, reissue the licence, and never bill backwards; moving down a band takes effect at renewal. For managed SaaS, we prorate the next invoice. -
Self-host tiers (1, 2) are billed annually in advance, on a 12-month minimum and a 50 licensed-agent minimum — there is no monthly version. Managed SaaS tiers (3, 4) bill monthly by default; an annual commit with prepayment gets 15% off. Tier 5 (white-label/OEM) is annual too: Tier 2 bands ×1.6. -
Yes. Registered non-profits and accredited universities get 50% off the base band of the tier — on Tier 2, the first 25 licensed agents; bands above that are list price. It does not apply to Tier 5 or to the implementation package. Send your license proof + organization paperwork to licensing@verbara.io.